Get answers to common questions about our products, services, and more.
Answers To Frequently asked questions
We answer them
Where is ŌRYÖN from?
ŌRYÖN is a Montréal-based eyewear brand created with a focus on contemporary design, quality materials, and accessible luxury.
What are the payment options accepted
Cash , Interac , Visa , Mastercard , Amex.
Are ŌRYÖN sunglasses polarized and UV400 protected?
Yes. All ŌRYÖN sunglasses are polarized and provide UV400 protection, designed to reduce glare and help protect your eyes from UVA and UVB rays while enjoying greater visual comfort in bright conditions.
Are ŌRYÖN sunglasses unisex?
Yes. ŌRYÖN sunglasses are designed to be unisex, with contemporary silhouettes created to complement a variety of styles and face shapes.
What materials are ŌRYÖN sunglasses made from?
Most ŌRYÖN frames are crafted from premium acetate, selected for its durability, refined appearance, and comfortable feel. Material specifications may vary slightly between models, so we recommend checking the individual product page for specific details.
How should I care for and clean my ŌRYÖN sunglasses?
To keep your sunglasses looking and performing their best, gently rinse the lenses with lukewarm water to remove dust and particles. Then, use a clean microfiber cloth to gently wipe the lenses.
Avoid paper towels, clothing, abrasive materials, household cleaners, alcohol-based products, or other harsh chemicals, as they may damage the lenses or coatings.
When not in use, store your sunglasses in their protective case and avoid leaving them in extreme heat, such as inside a hot vehicle.
How can I contact ŌRYÖN?
If you have a question that isn’t answered here, we’d be happy to help.
Contact us and our team will get back to you as soon as possible.
Where does ŌRYÖN Eyewear ship?
We currently ship across Canada, the United States, and France.
If you are located outside these regions and would like to place an order, please contact us here and we will do our best to accommodate your request.
How long does shipping take?
Orders are first processed and prepared for shipment before the shipping period begins.
Once your order has been prepared and shipped, estimated delivery times are:
- Canada: 3–8 business days
- United States: 3–8 business days
- France: 5–11 business days
Please note that these are estimated delivery times and not guaranteed delivery dates. Delays may occasionally occur due to carriers, customs, weather, or other circumstances outside of ŌRYÖN’s control.
Will I have to pay customs or import fees?
For international orders, including orders shipped outside Canada, customs duties, taxes, or import fees may apply depending on your country and local regulations.
Any applicable customs charges are the responsibility of the customer. ŌRYÖN is not responsible for delays caused by customs.
Can I modify or cancel my order after placing it?
Please contact us as soon as possible if you need to make a change to your order.
Because orders may be processed quickly, we cannot guarantee that an order can be modified or cancelled once processing or shipment has begun.
What if I entered the wrong shipping address?
Please contact us immediately if you notice an incorrect shipping address.
Once an order has been shipped, we may not be able to modify the delivery address. ŌRYÖN is not responsible for orders delivered to an incorrect address provided by the customer.
What should I do if my package is marked as delivered but I haven't received it?
First, please check around your delivery location, mailbox, building reception, or with other members of your household.
You may also contact the carrier directly using your tracking information.
If you still cannot locate your package, contact us and provide your order number and tracking information. We will do our best to assist you, but ŌRYÖN cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.
What happens if my sunglasses arrive damaged?
We want your ŌRYÖN experience to be exceptional. If your sunglasses arrive damaged or have a manufacturing defect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A clear description of the issue
- Clear photos of the sunglasses
- Photos of the packaging, if the package arrived visibly damaged
Our team will review your request and, if the issue is confirmed to be covered, we will provide a replacement pair at no additional cost.
Do you offer returns or refunds?
At this time, ŌRYÖN does not accept returns or exchanges for change of mind, personal preference, fit, or other reasons unrelated to a product defect or damage during delivery.
Because our products are carefully inspected and packaged before shipment, we prefer to resolve eligible issues by replacing the affected pair rather than requiring customers to return the product.
Refunds are generally not offered for eligible damaged or defective items unless a replacement is unavailable.
What if I ordered the wrong model or changed my mind?
Because each order is prepared specifically for shipment, we currently do not accept returns or exchanges due to:
- Change of mind
- Choosing the wrong model
- Choosing the wrong color
- Personal preference
- Fit or style preference
- Accidental orders
We strongly encourage customers to review the product details and photos carefully before placing an order. If you are unsure about a model, please contact us before ordering and we will be happy to assist.
What is covered by the ŌRYÖN guarantee?
Our guarantee covers manufacturing defects and damage that occurs during delivery, subject to our review.
The guarantee does not cover damage resulting from:
- Accidental drops or impacts
- Improper use or storage
- Scratches caused by normal use
- Exposure to excessive heat
- Normal wear and tear
- Modifications or repairs made by a third party
- Damage caused after delivery
Our guarantee is intended to cover genuine product defects and shipping-related damage, not normal wear or accidental damage.
Get In Touch With Our Team
We’re here to help.
We respond promptly and with care. Use the form below or reach out to us by email anytime.
